Policy For Delivery And Inspection

A delivery and goods inspection policy is a set of guidelines and protocols that online retailers provide to control the exchange of goods between retailers and consumers. The goal of this policy is to protect everyone's interests while facilitating a seamless, efficient, and accurate delivery and goods inspection procedure.

Application range

Application scope: every province and city in the country.

Time of delivery and receipt

• The order will be delivered in accordance with the terms of the contract or within 24 hours after being received and processed.
• It is anticipated that clients in remote provinces will receive their orders within 3 to 5 days of placing them. The delivery date, however, is subject to change based on a variety of factors, including weather and item condition.
• Delivery time is measured starting when the consultant completes the order and ending when the goods are delivered.

Mode of delivery

• Use the delivery service if your clients are in distant provinces.
• Use delivery service if you're a customer in an inner city or suburb.
• Determine who is responsible for delivering goods documentation during the delivery process: traders and logistics service providers.
• Upon request, buyers and sellers must receive proof of goods delivery (picture and consignee signature) from the logistics service provider.

Policy for goods inspection

• You have the right to ask the delivery personnel to open the products so you can inspect them when you receive them.
• You have the option to return items to the seller unpaid if you place an order and they arrive as the incorrect item.
• If the purchase is incorrect and you paid in advance, you can either get a full refund or have a fresh order delivered exactly as you requested.
• If you would like a refund or exchange, please contact us by phone at +84 91 392 1978 or by email at info@fyt.com.vn. We promise to handle all of your demands.